Being guided by values in all that we do
It is now widely accepted that it is not only what somebody does but how that task is carried out that really makes a difference to how our patients, service users and our staff evaluate the quality of a service. At Homerton University Hospital we are looking for people to join us who share our values of being safe, personal, respectful and taking responsibility in all that we do.
By answering the questions in this short values based assessment we will get a much better insight into whether you share our values and have what we believe it takes to work at Homerton University Hospital - making a difference for the thousands of patients and family members who trust in us every year to be the best we can be. It should also help you understand if we are the kind of organisation that you want to work for. If you want to understand more about our values before completing these questions please use this link to our website.
When you have finished the questionnaire you will receive a completion code, to be entered onto any job application. Should you lose your completion code, please click here and we will resend it to the registered email address. If you have any questions please email recruitment@homerton.nhs.uk
By submitting your details and responses you consent to Homerton University Hospital using your information as set out in the privacy statement for this values questionnaire.
| First name | |
| Last name | |
| Email address* | |
| * You will need to use this email address in any job applications you make to the Trust | |
| SUBMIT |
Homerton University Hospital NHS Foundation Trust Privacy Statement
Homerton University Hospital NHS Foundation Trust ("We") use this site to obtain some preliminary information about candidates. We are committed to protecting and respecting your privacy and complying with data protection rules.
This privacy statement sets out the basis on which any personal data we collect from you using this site will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting submitting information via this site you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is [ insert here ], whose main office is at [ insert here ].
1. Information we may collect from you
1.1 We use the site to ask you some questions about you in the context of your application (“Application”) for a position with us.
1.2. We will use the information that we collect about you only in the context of any Application that you may have made with us. We will use your answers to the questions asked by the site, alongside other information provided in the application and interview process, to evaluate your suitability for the role(s) that you have applied for.
1.3. Decisions about your Application may be based wholly or partly on the answers that you provide.
1.4. You must ensure that the answers that you provide accurately reflect your views. Any failure to do so may result in the rejection of your Application.
1.5. We will keep the answers that you provide on file for approximately 6 months, and may use them in relation to any further applications that you make in that time.
2. Cookies
The site uses cookies to distinguish you from other users of the site. This helps us to ensure that the site works correctly and can identify return visits. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy [LINK – to provided].]
3. Disclosure of your information
We will not share the information that you submit via the site outside our organisation unless and to the extent that:
3.1. We outsource any aspect of the recruitment process in relation to the Application;
3.2. We are under a duty to disclose or share that information in order to comply with any legal obligation; or
3.3. Such disclosure is necessary to protect the rights, property or safety of our organisation, our patients, or others.
4. Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating inside or outside the EEA who work for us or for one of our suppliers. By submitting your information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy statement.
5. Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
6. Changes to our privacy statement
We may change this privacy statement at any time, and such changes may take immediate effect. Any changes we may make to this privacy statement in the future will be posted on this page.
7. Contact
Questions, comments and requests regarding this privacy statement should be addressed to recruitment@homerton.nhs.uk
Lost completion code
If you completed the values questionnaire in the last 6 months and have lost your completion code, please enter your email address here, and we will resend it to you.
| Email address | |
| RESEND |
We do not have a valid completion code on file for that email address within the past 6 months. Please check the email address provided, or take part in the values questionnaire.
Your completion code has been sent to the registered email address.
How to use this values questionnaire
- You will be presented with a series of scenarios which our staff sometimes face
- These situations have been developed and chosen by our staff, as times where values are important
- For each scenario you will be offered four possible responses
- You will be asked to put the possible responses in order, from the one that is 'most like you' to the one that is 'least like you'
- While some of the possible responses might seem similar, you will still need to choose between them as to which is more or less like you
- Some of the scenarios describe interactions with patients. Everyone in our organisation is responsible for our patients' wellbeing, so even if you are applying for a job without direct patient contact, you should also complete these scenarios
You can't resit this values questionnaire
Our records show that you already completed the values questionnaire within the past 6 months. If you have forgotten your completion code, please click here.
Please answer all questions before advancing to the next scenario
Scenario 1
A colleague has started to not 'pull their weight' and you are picking up the slack to maintain service levels. What would you do?
| Least like me | Less like me | More like me | Most like me | |
|---|---|---|---|---|
| You discuss it privately with them, explaining the impact it is having on you and the team, and ask if they need help from your manager. | ||||
| You make a note of how often it is happening and record examples, saying nothing for now in case the issue resolves itself. | ||||
| You quietly speak to your manager and ask if they can do something about it and find out if your colleague needs support. | ||||
| You discuss it with other colleagues to see if they have had the same issues with the aim of agreeing to raise it together. | ||||
1 of 6 | Clear scenario | |||
Scenario 2
You witness a patient arguing with a visiting friend or family member and their discussion seems to be getting quite heated. What would you do?
| Least like me | Less like me | More like me | Most like me | |
|---|---|---|---|---|
| Call for assistance from colleagues or security before intervening and politely ask the relative to leave to contain the situation. | ||||
| Remain calm but intervene before things get out of hand, making it clear such behaviour is not acceptable. If needed ask the relative to leave to contain the situation. | ||||
| Don't intervene directly and call security to handle the matter. | ||||
| Briefly assess the situation to see if anyone is at risk of harm; before asking them to lower their voices and making it clear such behaviour is not acceptable. | ||||
2 of 6 | Clear scenario | |||
Scenario 3
You answer the phone to someone who is distressed having been passed around several departments. They want to change an appointment but it is not with your department. What would you do?
| Least like me | Less like me | More like me | Most like me | |
|---|---|---|---|---|
| Reassure the caller and establish the right department. Provide them with the contact details so they can get in touch themselves. | ||||
| Explain they have come through to the wrong number but you will put them back to the switchboard so they can connect them to the right area. | ||||
| Reassure them and find out the department they need. Give them the right contact details and ask if they want you to transfer them. | ||||
| Take the caller's details and try to get someone to call them back from the right department. | ||||
3 of 6 | Clear scenario | |||
Scenario 4
You overhear a service user refusing support from another member of staff seemingly due to their ethnicity. What would you do?
| Least like me | Less like me | More like me | Most like me | |
|---|---|---|---|---|
| Listen carefully and then immediately refer your concerns to the appropriate duty manager so they can handle the matter. | ||||
| Listen carefully, then try to calmly diffuse the situation, advising the patient that all staff are trained to provide the best care. | ||||
| Listen carefully and if you feel you can't diffuse the situation, ask if the patient would like you to arrange for them to speak to your manager. | ||||
| Offer immediate moral support to your colleague and ask the patient not be so offensive, then report it to your manager. | ||||
4 of 6 | Clear scenario | |||
Scenario 5
You are travelling home on public transport and you hear a colleague talking about a patient in a way that breaks confidentiality. What would you do?
| Least like me | Less like me | More like me | Most like me | |
|---|---|---|---|---|
| Discretely and immediately advise them that you can hear their conversation which you feel it is inappropriate and ask them to please stop. | ||||
| You don't mention it to the colleague, but suggest to your manager it is time for a team update on confidentiality. | ||||
| You catch their attention so they know you can hear, and then speak to them privately the next day. | ||||
| You decide this is too important to ignore and report what you heard to your manager for their advice and intervention. | ||||
5 of 6 | Clear scenario | |||
Scenario 6
You believe you have made a mistake but it has caused no obvious immediate harm or impact on service users. What would you do?
| Least like me | Less like me | More like me | Most like me | |
|---|---|---|---|---|
| You focus on rectifying the mistake, then report it later to an appropriate senior person and ask for more training. | You rectify the mistake and try to learn from the mistake; owning up to the error if someone asks. | |||
| You act promptly, sharing your concerns and discussing how it maybe rectified with an appropriate senior person. | ||||
| You act promptly, reporting your mistake to an appropriate senior person so they are aware and can take action to resolve the issue. | ||||
6 of 6 | Clear scenario | |||
Thank you
We would like to thank you for taking the time to complete our values based assessment and answering the questions about everyday situations that can be faced whilst working at Homerton University Hospital.
This is your completion code
You will also receive an email with this completion code, which you will need to enter on your application, for it to be considered. This code is valid for 6 months so please save this email. After which you may complete the values assessment again. If you lose your completion code there is a link to resend it, on first page of the questionnaire.
You will have an opportunity to tell us more about how values are important to you in the work you do, on your application form. We hope that you consider a role at Homerton University Hospital and look forward to receiving your application.
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